FREE Delivery on Orders £40 and Over

Help with Delivery

Waiting for chocolate isn’t easy - especially when you were expecting it by now.

If something doesn’t look right with your delivery, here’s what to check first. And if you’re still unsure, we’re here to help.

Where is my order?

If your order hasn’t arrived by the expected delivery date, it may still be on its way.

Royal Mail delivery aims are:

  • Tracked 24: usually 1 working day from dispatch

  • Tracked 48: usually 2–3 working days from dispatch

(If your delivery has a redirection in place, please allow an extra working day.)

Occasionally, delays can happen - particularly during busy periods or due to circumstances outside of our control.

If your order hasn’t arrived 7 working days after the expected delivery date, we may be able to raise a claim with Royal Mail.

Please note that claims cannot be processed before this time.

I can't find my tracking information

Your tracking details are sent in your dispatch confirmation email once your order leaves our factory.

If you can’t find that email, you can also access your tracking by logging into your account:

  • Head to your account

  • Click 'orders' if it doesn't open automatically

  • Click on the order number to view tracking details

If you’re still having trouble finding it, feel free to get in touch and we’ll help you locate it.

My order is marked as delivered, but I don’t have it

If your tracking shows your parcel as delivered but you can’t find it, there are a few things worth checking:

  • Ask anyone at your address if they accepted the delivery

  • Check with neighbours or your designated safe place

  • Look for a delivery photo and GPS coordinates in your tracking information (Royal Mail often provides this)

If your order was sent to a work address:

  • Check with reception, post room, or colleagues

Check your delivery details

It’s also worth double-checking the details on your order:

  • Make sure the shipping address was entered correctly at checkout

  • You can find this in your order confirmation email or in your account

We always ship orders exactly as they are entered at checkout, unless you’ve contacted us to make a change.

Still need help?

If you’ve checked everything above and your order still hasn’t arrived, please get in touch with us at sales@harryschocs.co.uk

We’ll look into it with you and do everything we can to help.

A quick note

Every order is carefully packed by our team in Ely and handed over to Royal Mail for delivery.

While delays can occasionally happen once your parcel is in transit, we’ll always do our best to support you and make things right where we can.
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