How do I manage my subscriptions?
Log in to your account using your email address and password. Here you can manage your subscription, make changes, pause for a while if you wish, and cancel your subscription. Please see the Chocolate Club FAQs for more information on managing your subscriptions. If there is anything else we can do for you to improve the subscription service, please do let us know. We always want to hear about new flavour ideas, or which are your favourite chocs! Contact us at email@example.com and we can make amendments to your subscription for example by changing the size of box or flavours if it’s no longer suitable etc.
Do I have to pay delivery for Chocolate Club Subscription boxes?
No, the delivery charges are included in the price.
Can I Prepay for the subscription?
Yes that option is available on the product page.
Can I choose the start date for my subscription?
Yes, once you have placed your subscription order you can send us a email with your order number and request a delay to your start date.
Can I manage my subscriptions online?
Yes you can! You can pause or skip your order. You can even choose a date for your next order. There are other options available to help you manage your service. Please login to your account.
What are the terms and conditions for cancelling the subscription?
You can simply cancel your subscription by logging into your account. This option is available to you after you have received two orders. If there is an exceptional situation, please email us at firstname.lastname@example.org.
Can I make my own selection?
Yes, of course. We will be more than happy to give you a selection of your choice. You only need to let us know 10 days before your next monthly box is due to be sent out. Please send us an email at email@example.com.
Can I change the delivery address ?
You certainly can. Please login to your account and change your address in the “Edit Shipping address” section. Please change the address within 24 hours of receiving an automated email saying that your order is due for shipping in the next few days.
Can you include a card every month with a personalised message?
In general, we will include free message card on the first order. Gifting section on the FAQ page have more information on how to include the message. However, during your subscription period if you want to have message included please let us know by emailing firstname.lastname@example.org.
Is this service available overseas?
No, currently this service is only available for the UK.
As a member of the club, can I propose new flavours?
Yes. We would love for you to get involved by sharing your ideas for exciting flavours.
How do I contact the club?
The best way is to send an email to email@example.com
What are some other terms and conditions?
Harry Specters reserves the right to modify Terms and Conditions at any time, upon reasonable written notice to you. Harry Specters may, upon reasonable written notice, in its sole and absolute discretion, cancel, change, suspend or modify any aspect of the Programme and/or any Programme Reward at any time, including the availability of any Programme Reward.